Reliable Remote Administration Support for Businesses
Professional admin support to help you stay organised, reduce workload and focus on running your business.
About Me & The Admin Office
About The Admin Office
At The Admin Office, I provide professional reliable remote administrative support to businesses and professionals. The possibilities for assistance are endless, from inbox management and scheduling to client communication, document preparation, billing, reconciliation, payroll or accounts payable/receivable to personal life arrangements. The admin is taken care of to reduce your workload so you can focus your time where it needs to be most valuably spent.
About Me
I’m Kathryn, a highly experienced administration professional with over 20 years’ experience across Queensland Health, local government and private sector environments. My background spans health, executive support, planning, finance and remote administration; giving me a practical, grounded understanding of what it takes to keep a business organised and running smoothly.
Throughout my career, I’ve supported busy professionals and multidisciplinary teams in fast-paced, confidential and highly regulated environments. I’m known for my reliability, attention to detail and ability to work autonomously while maintaining clear communication and strong systems.
Experience you can rely on
My experience includes:
Senior administration roles within Queensland Health, supporting acute and aged care services (including remote work)
Local government administration and executive support roles
Long-term remote administration in private practice environments
Payroll processing, financial administration and reconciliations
Records and information management
High-volume inbox, diary and workflow coordination
Stakeholder liaison across health, government and private sectors
I hold formal qualifications in Health Administration and Business Administration and I bring a calm, methodical approach to every task, especially where accuracy, privacy and accountability matter.
How I support clients
I work with small business owners, allied health professionals, sole operators and personal and professional practitioners who want:
Their admin handled professionally
Clear systems and processes
Reliable, ongoing support
Less time spent on back office tasks
My services are administrative and coordination based. I focus on delivering accurate, organised support and can liaise with other external professionals when needed (tax agent, accountant etc).
Why The Admin Office
Clients choose The Admin Office because they want:
A dedicated admin professional without the expense of hiring a full time employee
Someone who understands confidentiality and compliance
Consistent, dependable support they don’t have to manage
Whether you need help staying organised, managing ongoing admin, or keeping on top of invoicing, emails, recruitment administration or payroll and people processes, my goal is simple: to make your workload lighter and give you space to focus.
How It Works
Running a business often means wearing every hat, including admin.
The Admin Office provides reliable, remote administration support without the need to hire staff.
With extensive experience in administration including health related, compliance focused and faced paced environments, you can trust that your work is handled professionally and with care.
Flexible, confidential support that is designed to fit around your business
Admin support provided remotely
Clear scope and expectations are agreed upfront
Monthly clients receive prioritised scheduling
All work is handled confidentially and professionally
I work with a limited number of total clients to ensure quality and reliability
Contact me via phone or email if you would like to discuss your business needs.
Core Services
Small Business Administration
Email inbox support and management
Calendar coordination including appointment scheduling, confirmations, rescheduling and reminders
Client communication and onboarding including enquiry management, quotes, support and follow ups
CRM administration and data management
Accounts administration including invoicing, bill payments, reconciliation and debt follow up (ie: accounts payable and receivable)
Document preparation including business documents, client communications, newsletters, templates, surveys, reports and meeting minutes
Data entry
HR and Payroll support including recruitment coordination, onboarding and payroll processing as instructed
Social media and online admin support
Travel coordination and/or business event coordination
Research
Team & contractor and stakeholder coordination
Systems setup, cloud filing and records management
Sole Trader / Client Facing Professionals
Email inbox support and management
Calendar coordination including appointment scheduling, confirmations, rescheduling and reminders
Client communication and onboarding including enquiry management, quotes, support and follow ups
CRM administration and data management
Accounts administration including invoicing, bill payments, reconciliation debt follow up, claims administration and waitlist tracking (ie: accounts payable and receivable)
Document preparation including business documents, client communications, newsletters, templates, surveys, reports and meeting minutes
Data entry
HR and Payroll support including recruitment coordination, onboarding and payroll processing as instructed
Social media and online admin support
Travel coordination and/or business event coordination
Research
Team & contractor and stakeholder coordination
Systems setup, cloud filing and records management
Virtual Reception
Virtual reception and client contact management, including incoming calls, appointment scheduling, message handling and follow up coordination (by arrangement)
Executive Assistant
Inbox and diary management (professional and/or personal
Appointment scheduling and reminders (professional and/or personal)
Customer relations and stakeholder communication
Secretariat services
Expense tracking
Filing and records management, including cloud file set up
Travel coordination and event management
Policy and procedure development and maintenance
Business documents
Transcription and documentation support
Team coordination and project support
Personal and/or Professional Concierge
Book medical appointments
Arrange car servicing and maintenance
Coordinate household support
Manage self-care appointments – hair, massage, nails etc
Arrange travel
Research and book family holidays
Purchasing gifts
Online ordering
Coordinate private events and functions
Arrange vet appointments
Arrange pet accommodation
Monthly or Casual Admin Support Packages
Clear flexible pricing for reliable remote admin support with no lock in contracts
Monthly Reliable Admin Support
Monthly Admin Support
Reduced rate for monthly support clients
Minimum 5 hours a month
Designed for businesses who need consistent, professional admin support. Monthly support locks out time in my calendar specifically for your business at a lower hourly rate. Time can be spent how you need it with either daily, weekly or fortnightly allocations or just randomly over the month as things arise.
Billed monthly in advance
Hours can be increased in 1 hour increments
No lock-in contact
Additional hours are only undertaken at client request and upon client approval.
Approved additional hours are invoiced at the end of the month at the monthly support rate.
Hours reset each month and do not roll over.
Casual / Ad-hoc Support
Casual hourly rate
Two hour minimum
Designed for businesses whose needs vary regularly, have one-off tasks, short term overflow admin or catch up work. Support is provided when my calendar allows and your requirements such as specific time periods can be discussed at onboarding.
Billed as used
Quotes / Outcome Based Packages
Please contact me if you require a quote for a specific task or an outcome based package.
Frequently Asked Questions
Find answers to the most frequently asked questions here. Please do not hesitate to contact me if you require further information or have any additional questions.
I provide remote administrative support for businesses, including general admin, inbox and calendar management, document preparation, data entry, client correspondence and communication including client record management, scheduling, bookkeeping and billing (accounts payable, receivable and reconciliation), payroll and health and compliance related administrative tasks and so many more.
If you’re unsure whether a task fits, feel free to ask as admin needs vary from business to business.
I primarily work with small businesses, sole traders, and professional services who need reliable admin support without hiring an employee.
This includes (but isn’t limited to):
Allied health and health related services
Trades and construction businesses
Consultants and professional services
Small business owners managing everything themselves
I operate on a structured availability model:
Availability is discussed during onboarding to ensure expectations align.
Saturday and Sunday by arrangement
Primary communication is via email. Meetings are available by appointment if required.
Response times are within 1 business day during agreed working hours.
All client information is treated as strictly confidential.
Sensitive and health-related information is handled in line with privacy obligations, and access to systems is managed securely at all times.
Simply reach out to me via phone or email and we can begin discussing what your business needs.
I offer monthly ongoing support, planned in advance at a reduced rate or I also offer casual/ad hoc support on an hourly rate as needed. Please see the pricing page. I am also able to offer quotes depending upon the scope of your specific requirements.
Contact Me
PRVACY POLICY
This Privacy Policy describes how The Admin Office ("we," "us," or "our") collects, uses, and shares your personal information when you visit www.theadminoffice.com.au (the "Site").
This Privacy Policy is in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
You are able to obtain a copy of the Australian Privacy Principles from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.
Use and Collection of Personal Information
We collect personal information, including your name, address, contact details, and other identifiers, to provide our services and communicate with you. We collect this information through direct communications, our website, and third parties.
We use this information to deliver and improve our services and for business-related marketing and communication activities. When collecting your personal information, we will explain the purpose and obtain your consent where required.
You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
Sensitive Information Management
Sensitive information, as defined under the Privacy Act, is handled with care and confidentiality. We only use this information for the purpose it was collected, with explicit consent, or as required by law.
Third-Party Information Collection
We prefer to collect personal information directly from you, but we may receive information from third parties. When this occurs, we will inform you and ensure compliance with privacy laws.
Disclosure of Personal Information
We disclose personal information only with your consent or as required by law. This includes sharing information with third parties and legal disclosures.
Security Measures and Information Retention
We protect your personal information through secure storage methods to prevent unauthorised access, loss, or misuse. We retain personal information for as long as necessary and securely dispose of it when no longer needed, in accordance with legal requirements.
Accessing and Updating Your Information
You have the right to access and correct your personal information. Access requests are free, but we may charge an administrative fee for providing a copy of your information. To protect your personal information, we may require identification documentation.
Policy Updates and Contact Information
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will be available on our website.
For enquiries, access requests, or complaints, please contact us via
Email: hello@theadminoffice.com.au
By using the Site, you consent to the collection and use of your personal information as described in this Privacy Policy.